Dear John,

Thank you for your email.

We checked your request about installing the XYZ software. Our team supports only login and access issues for internal applications. Installing software is not handled by us.

I have added the Desktop Support Team in CC. They are the right team to help you with this request.

If you need help with login or access-related issues, feel free to reach out to us.

Best regards,
[Your Full Name]
[Your Job Title]
Application Support Team