Here’s a simple and professional email you can send to your colleague at the end of your shift, to hand over a ticket with clear instructions — written in your preferred 3-part format (intro, status, closing):


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Subject: Ticket Handover – [Ticket ID/Subject]

To: [colleague@example.com]
CC: [teamlead@example.com] (optional)

Dear [Colleague's Name],

I’m handing over the below ticket to you as my shift is ending.

Ticket ID: INC123456
Issue: User unable to access the HR portal
User: Anjali Sharma
Status:

Troubleshooting done: Cleared cache and browser history

Checked access permissions – user does not have required role

Requested approval from her manager – pending response


Please follow up with the user or their manager once the approval is received and grant access accordingly. Notes have been updated in the ticket.

Let me know if you need anything from my side.

Best regards,
Ravi Kumar
IT Support Executive
IT Support Team


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Let me know if you'd like to include more details like time zones or shift timings.