sankar26

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sankar26 / gist:f94245a277fa42f39eb1d9d0374f261f

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1 The customer specifically asked Rebecca to reset his MS Office password, but she performed a password reset for Windows. This has put the customer in a tough situation and he is not able to do his work. What should Rebecca do to rectify her mistake?
2 Rebecca should involve her superior by escalating the issue to the next level
3 Rebecca should apologize. She should go ahead and reset the MS office password (as requested by the customer) and assure the customer that this would not happen again
4 Rebecca should inform the customer that he might have to create another ticket for resetting the MS office password
5 Rebecca should ignore the customer's concern, disconnect the call, and move to serve the next caller.
6 ChatGPT said:
7 The most appropriate course of action is:
8
9 👉 Rebecca should apologize. She should go ahead and reset the MS Office password (as requested by the customer) and assure the customer that this would not happen again.
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