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jellybean revised this gist 1748588157. Go to revision

1 file changed, 13 insertions, 37 deletions

random.txt

@@ -1,44 +1,29 @@
1 - Sure! Here's a clear, polite, and professional email describing the step-by-step installation procedure for Google Chrome — written in simple English and following your preferred 3-part format (intro – steps – wrap-up):
1 + Here's a simple and professional escalation email you can send using your preferred 3-part structure — polite intro, escalation details, and wrap-up. The tone is formal but easy to read:
2 2
3 3
4 4 ---
5 5
6 - Subject: Steps to Install Google Chrome on Windows
6 + Subject: Escalation: Pending Response on Ticket INC123456 – Network Issue
7 7
8 - To: [user@example.com]
8 + To: network.manager@example.com
9 + CC: teamlead@example.com, network.engineer@example.com
9 10
10 - Dear [User's Name],
11 + Dear [Manager's Name],
11 12
12 - I’m Ravi Kumar from the IT Support Team. As requested, please find below the steps to install Google Chrome on your Windows system.
13 + I’m Ravi Kumar from the IT Support Team. I’m writing to escalate ticket INC123456, which has been pending resolution for the past 3 days.
13 14
15 + Issue Summary:
14 16
15 - ---
16 -
17 - Steps to Install Google Chrome:
18 -
19 - 1. Open any web browser (e.g., Edge or Internet Explorer).
20 -
21 -
22 - 2. Go to the official Chrome website: https://www.google.com/chrome
23 -
24 -
25 - 3. Click on "Download Chrome".
26 -
27 -
28 - 4. Once the setup file is downloaded, double-click on it to begin the installation.
29 -
30 -
31 - 5. Follow the on-screen instructions and wait for the installation to complete.
17 + User unable to connect to the internal network from location XYZ.
32 18
19 + Ticket was assigned to [Network Engineer’s Name] on [date].
33 20
34 - 6. After installation, Chrome will open automatically. You can now start using it.
21 + Follow-up emails sent, but there has been no response or update so far.
35 22
36 23
24 + As this issue is affecting the user’s daily work and the response has been delayed, I kindly request your intervention to help move this forward.
37 25
38 -
39 - ---
40 -
41 - If you face any issues during installation, feel free to reply to this email. I’ll be happy to assist further.
26 + Please let me know if any further information is needed from my side.
42 27
43 28 Best regards,
44 29 Ravi Kumar
@@ -48,14 +33,5 @@ IT Support Team
48 33
49 34 ---
50 35
51 - Let me know if you want the steps for another software (like MS Teams, Zoom, or VPN tools) or for Mac/Linux instead.
52 -
53 -
54 - ---
55 -
56 - Let me know if you'd like a version for escalation to L3, network, or server team instead.
57 -
58 - ---
59 -
60 - Let me know if you'd like to include more details like time zones or shift timings.
36 + Let me know if you'd like to add the ticket system link or logs.
61 37

jellybean revised this gist 1748587001. Go to revision

1 file changed, 31 insertions, 15 deletions

random.txt

@@ -1,33 +1,44 @@
1 - Sure! Here's a simple and professional escalation email in your preferred 3-part format (Intro – What’s being done – Wrap up), using clear and polite English:
1 + Sure! Here's a clear, polite, and professional email describing the step-by-step installation procedure for Google Chrome — written in simple English and following your preferred 3-part format (intro – steps – wrap-up):
2 2
3 3
4 4 ---
5 5
6 - Subject: Escalation Required – [Ticket ID: INC123456] – [Issue Summary]
6 + Subject: Steps to Install Google Chrome on Windows
7 7
8 - To: l2support@example.com
9 - CC: teamlead@example.com
8 + To: [user@example.com]
10 9
11 - Dear L2 Support Team,
10 + Dear [User's Name],
12 11
13 - I’m Ravi Kumar from the IT Support Team (L1). I’m escalating the following ticket, as it requires action beyond L1 scope.
12 + I’m Ravi Kumar from the IT Support Team. As requested, please find below the steps to install Google Chrome on your Windows system.
14 13
15 - Ticket ID: INC123456
16 - Issue: User is unable to sync files to OneDrive – error: “Access Denied”
17 - Actions Taken:
18 14
19 - Verified user credentials and login
15 + ---
16 +
17 + Steps to Install Google Chrome:
18 +
19 + 1. Open any web browser (e.g., Edge or Internet Explorer).
20 +
21 +
22 + 2. Go to the official Chrome website: https://www.google.com/chrome
23 +
24 +
25 + 3. Click on "Download Chrome".
26 +
27 +
28 + 4. Once the setup file is downloaded, double-click on it to begin the installation.
20 29
21 - Checked local system permissions
22 30
23 - Reinstalled OneDrive client
31 + 5. Follow the on-screen instructions and wait for the installation to complete.
24 32
25 - Issue still persists
26 33
34 + 6. After installation, Chrome will open automatically. You can now start using it.
27 35
28 - As further troubleshooting may involve backend or policy-level checks, request you to kindly take this forward. All logs and notes have been updated in the ticket.
29 36
30 - Please feel free to reach out if anything else is needed from my side.
37 +
38 +
39 + ---
40 +
41 + If you face any issues during installation, feel free to reply to this email. I’ll be happy to assist further.
31 42
32 43 Best regards,
33 44 Ravi Kumar
@@ -35,6 +46,11 @@ IT Support Executive
35 46 IT Support Team
36 47
37 48
49 + ---
50 +
51 + Let me know if you want the steps for another software (like MS Teams, Zoom, or VPN tools) or for Mac/Linux instead.
52 +
53 +
38 54 ---
39 55
40 56 Let me know if you'd like a version for escalation to L3, network, or server team instead.

jellybean revised this gist 1748586193. Go to revision

1 file changed, 19 insertions, 14 deletions

random.txt

@@ -1,32 +1,33 @@
1 - Here’s a simple and professional email you can send to your colleague at the end of your shift, to hand over a ticket with clear instructions — written in your preferred 3-part format (intro, status, closing):
1 + Sure! Here's a simple and professional escalation email in your preferred 3-part format (Intro – What’s being done – Wrap up), using clear and polite English:
2 2
3 3
4 4 ---
5 5
6 - Subject: Ticket Handover – [Ticket ID/Subject]
6 + Subject: Escalation Required – [Ticket ID: INC123456] – [Issue Summary]
7 7
8 - To: [colleague@example.com]
9 - CC: [teamlead@example.com] (optional)
8 + To: l2support@example.com
9 + CC: teamlead@example.com
10 10
11 - Dear [Colleague's Name],
11 + Dear L2 Support Team,
12 12
13 - I’m handing over the below ticket to you as my shift is ending.
13 + I’m Ravi Kumar from the IT Support Team (L1). I’m escalating the following ticket, as it requires action beyond L1 scope.
14 14
15 15 Ticket ID: INC123456
16 - Issue: User unable to access the HR portal
17 - User: Anjali Sharma
18 - Status:
16 + Issue: User is unable to sync files to OneDrive – error: “Access Denied”
17 + Actions Taken:
19 18
20 - Troubleshooting done: Cleared cache and browser history
19 + Verified user credentials and login
21 20
22 - Checked access permissions – user does not have required role
21 + Checked local system permissions
23 22
24 - Requested approval from her manager – pending response
23 + Reinstalled OneDrive client
25 24
25 + Issue still persists
26 26
27 - Please follow up with the user or their manager once the approval is received and grant access accordingly. Notes have been updated in the ticket.
28 27
29 - Let me know if you need anything from my side.
28 + As further troubleshooting may involve backend or policy-level checks, request you to kindly take this forward. All logs and notes have been updated in the ticket.
29 +
30 + Please feel free to reach out if anything else is needed from my side.
30 31
31 32 Best regards,
32 33 Ravi Kumar
@@ -34,6 +35,10 @@ IT Support Executive
34 35 IT Support Team
35 36
36 37
38 + ---
39 +
40 + Let me know if you'd like a version for escalation to L3, network, or server team instead.
41 +
37 42 ---
38 43
39 44 Let me know if you'd like to include more details like time zones or shift timings.

jellybean revised this gist 1748578040. Go to revision

1 file changed, 21 insertions, 8 deletions

random.txt

@@ -1,19 +1,32 @@
1 - Sure! Here's the email with a realistic scenario, written in simple, clear English and following your preferred format:
1 + Here’s a simple and professional email you can send to your colleague at the end of your shift, to hand over a ticket with clear instructions — written in your preferred 3-part format (intro, status, closing):
2 2
3 3
4 4 ---
5 5
6 - Subject: Approval Needed to Grant Admin Access
6 + Subject: Ticket Handover – [Ticket ID/Subject]
7 7
8 - To: anjali.sharma@example.com
8 + To: [colleague@example.com]
9 + CC: [teamlead@example.com] (optional)
9 10
10 - Dear Anjali,
11 + Dear [Colleague's Name],
11 12
12 - I’m Ravi Kumar from the IT Support Team. I'm writing regarding your request to grant admin access to the HR portal.
13 + I’m handing over the below ticket to you as my shift is ending.
13 14
14 - Please note that admin access can only be provided after approval from your manager or department head. Kindly share the approval email with us, and we’ll proceed right away.
15 + Ticket ID: INC123456
16 + Issue: User unable to access the HR portal
17 + User: Anjali Sharma
18 + Status:
15 19
16 - Let me know if you need help with anything else.
20 + Troubleshooting done: Cleared cache and browser history
21 +
22 + Checked access permissions – user does not have required role
23 +
24 + Requested approval from her manager – pending response
25 +
26 +
27 + Please follow up with the user or their manager once the approval is received and grant access accordingly. Notes have been updated in the ticket.
28 +
29 + Let me know if you need anything from my side.
17 30
18 31 Best regards,
19 32 Ravi Kumar
@@ -23,5 +36,5 @@ IT Support Team
23 36
24 37 ---
25 38
26 - Let me know if you'd like a different scenario (e.g., access to shared folder, software installation, network change, etc.) — happy to provide!
39 + Let me know if you'd like to include more details like time zones or shift timings.
27 40

jellybean revised this gist 1748519529. Go to revision

1 file changed, 12 insertions, 31 deletions

random.txt

@@ -1,46 +1,27 @@
1 - Perfect! Thanks for clarifying. Here's the email in the 3-part structure you mentioned:
1 + Sure! Here's the email with a realistic scenario, written in simple, clear English and following your preferred format:
2 2
3 3
4 4 ---
5 5
6 - Subject: Instructions to Reset Your Password
6 + Subject: Approval Needed to Grant Admin Access
7 7
8 - To: [user@example.com]
8 + To: anjali.sharma@example.com
9 9
10 - Dear [User's Name],
10 + Dear Anjali,
11 11
12 - Introduction
13 - Hope you're doing well. I understand you’re facing an issue with logging in and would like to reset your password.
12 + I’m Ravi Kumar from the IT Support Team. I'm writing regarding your request to grant admin access to the HR portal.
14 13
15 - What to Do
16 - You can reset the password yourself by following these simple steps:
14 + Please note that admin access can only be provided after approval from your manager or department head. Kindly share the approval email with us, and we’ll proceed right away.
17 15
18 - 1. Visit the login page of the application.
16 + Let me know if you need help with anything else.
19 17
20 -
21 - 2. Click on “Forgot Password” or “Reset Password.”
22 -
23 -
24 - 3. Enter your registered email ID or username.
25 -
26 -
27 - 4. You will receive a password reset link on your email.
28 -
29 -
30 - 5. Open the link and follow the instructions to create a new password.
31 -
32 -
33 -
34 - Closing
35 - If you do not receive the reset email or face any trouble during the process, please reply to this mail. I’ll be happy to assist you further.
36 -
37 - Kind regards,
38 - [Your Full Name]
39 - [Your Designation]
40 - [Support Team Name]
18 + Best regards,
19 + Ravi Kumar
20 + IT Support Executive
21 + IT Support Team
41 22
42 23
43 24 ---
44 25
45 - Let me know if you'd like this tailored for a specific system (like Office 365, Active Directory, etc.) or in a slightly less formal tone.
26 + Let me know if you'd like a different scenario (e.g., access to shared folder, software installation, network change, etc.) — happy to provide!
46 27

jellybean revised this gist 1748518301. Go to revision

1 file changed, 40 insertions, 8 deletions

random.txt

@@ -1,14 +1,46 @@
1 - Dear John,
1 + Perfect! Thanks for clarifying. Here's the email in the 3-part structure you mentioned:
2 2
3 - Thank you for your email.
4 3
5 - We checked your request about installing the XYZ software. Our team supports only login and access issues for internal applications. Installing software is not handled by us.
4 + ---
6 5
7 - I have added the Desktop Support Team in CC. They are the right team to help you with this request.
6 + Subject: Instructions to Reset Your Password
8 7
9 - If you need help with login or access-related issues, feel free to reach out to us.
8 + To: [user@example.com]
10 9
11 - Best regards,
10 + Dear [User's Name],
11 +
12 + Introduction
13 + Hope you're doing well. I understand you’re facing an issue with logging in and would like to reset your password.
14 +
15 + What to Do
16 + You can reset the password yourself by following these simple steps:
17 +
18 + 1. Visit the login page of the application.
19 +
20 +
21 + 2. Click on “Forgot Password” or “Reset Password.”
22 +
23 +
24 + 3. Enter your registered email ID or username.
25 +
26 +
27 + 4. You will receive a password reset link on your email.
28 +
29 +
30 + 5. Open the link and follow the instructions to create a new password.
31 +
32 +
33 +
34 + Closing
35 + If you do not receive the reset email or face any trouble during the process, please reply to this mail. I’ll be happy to assist you further.
36 +
37 + Kind regards,
12 38 [Your Full Name]
13 - [Your Job Title]
14 - Application Support Team
39 + [Your Designation]
40 + [Support Team Name]
41 +
42 +
43 + ---
44 +
45 + Let me know if you'd like this tailored for a specific system (like Office 365, Active Directory, etc.) or in a slightly less formal tone.
46 +

jellybean revised this gist 1748517569. Go to revision

1 file changed, 6 insertions, 26 deletions

random.txt

@@ -1,34 +1,14 @@
1 - Sure! Here's a complete email with a realistic, made-up scenario that sounds natural and formal in tone, using simple English:
2 -
3 -
4 - ---
5 -
6 - Scenario: A customer has asked your team (which supports software application login issues) to install a new third-party tool on their machine, which is not something your team handles.
7 -
8 -
9 - ---
10 -
11 - Subject: Request Outside Support Scope – Software Installation
12 -
13 - To: john.doe@example.com
14 -
15 1 Dear John,
16 2
17 - Thank you for contacting us.
3 + Thank you for your email.
18 4
19 - We’ve reviewed your request regarding the installation of XYZ third-party software on your system. Please note that our team handles support related to login and access issues for internal applications, and software installation is not within our scope.
5 + We checked your request about installing the XYZ software. Our team supports only login and access issues for internal applications. Installing software is not handled by us.
20 6
21 - For assistance with software installations, we suggest reaching out to the Desktop Support Team at desktop.support@example.com. They’ll be the right team to help you with this request.
7 + I have added the Desktop Support Team in CC. They are the right team to help you with this request.
22 8
23 - Please let us know if you need any help with login issues or anything else related to our applications. We’re happy to assist.
9 + If you need help with login or access-related issues, feel free to reach out to us.
24 10
25 11 Best regards,
26 12 [Your Full Name]
27 - [Your Designation]
28 - Application Access Support Team
29 -
30 -
31 - ---
32 -
33 - Let me know if you want me to create a different scenario (e.g., server access, hardware request, data sharing, etc.).
34 -
13 + [Your Job Title]
14 + Application Support Team

jellybean revised this gist 1748517259. Go to revision

1 file changed, 26 insertions, 6 deletions

random.txt

@@ -1,14 +1,34 @@
1 - Dear [User's Name],
1 + Sure! Here's a complete email with a realistic, made-up scenario that sounds natural and formal in tone, using simple English:
2 2
3 - Thank you for your email.
4 3
5 - I would like to inform you that our team supports only Application X. Since your request is related to Application Y, it has reached us by mistake.
4 + ---
6 5
7 - I have now forwarded your email to the Application Y Support Team (marked in CC), who will assist you further.
6 + Scenario: A customer has asked your team (which supports software application login issues) to install a new third-party tool on their machine, which is not something your team handles.
8 7
9 - If you need help with anything related to Application X, please feel free to contact us.
8 +
9 + ---
10 +
11 + Subject: Request Outside Support Scope – Software Installation
12 +
13 + To: john.doe@example.com
14 +
15 + Dear John,
16 +
17 + Thank you for contacting us.
18 +
19 + We’ve reviewed your request regarding the installation of XYZ third-party software on your system. Please note that our team handles support related to login and access issues for internal applications, and software installation is not within our scope.
20 +
21 + For assistance with software installations, we suggest reaching out to the Desktop Support Team at desktop.support@example.com. They’ll be the right team to help you with this request.
22 +
23 + Please let us know if you need any help with login issues or anything else related to our applications. We’re happy to assist.
10 24
11 25 Best regards,
12 26 [Your Full Name]
13 27 [Your Designation]
14 - [Team Name]
28 + Application Access Support Team
29 +
30 +
31 + ---
32 +
33 + Let me know if you want me to create a different scenario (e.g., server access, hardware request, data sharing, etc.).
34 +

jellybean revised this gist 1748516765. Go to revision

1 file changed, 14 insertions, 1 deletion

random.txt

@@ -1 +1,14 @@
1 - asdfg
1 + Dear [User's Name],
2 +
3 + Thank you for your email.
4 +
5 + I would like to inform you that our team supports only Application X. Since your request is related to Application Y, it has reached us by mistake.
6 +
7 + I have now forwarded your email to the Application Y Support Team (marked in CC), who will assist you further.
8 +
9 + If you need help with anything related to Application X, please feel free to contact us.
10 +
11 + Best regards,
12 + [Your Full Name]
13 + [Your Designation]
14 + [Team Name]

jellybean revised this gist 1748516608. Go to revision

No changes

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