jellybean revised this gist . Go to revision
1 file changed, 289 insertions, 19 deletions
random.txt
@@ -1,37 +1,307 @@ | |||
1 | - | Here's a simple and professional escalation email you can send using your preferred 3-part structure — polite intro, escalation details, and wrap-up. The tone is formal but easy to read: | |
1 | + | Q88. Separates desktop environment from physical device? | |
2 | 2 | ||
3 | + | Answer: Desktop Virtualization | |
3 | 4 | ||
4 | - | --- | |
5 | + | Q89. Local security policy can't be overwritten by domain GPO? | |
5 | 6 | ||
6 | - | Subject: Escalation: Pending Response on Ticket INC123456 – Network Issue | |
7 | + | Answer: FALSE | |
7 | 8 | ||
8 | - | To: network.manager@example.com | |
9 | - | CC: teamlead@example.com, network.engineer@example.com | |
9 | + | Q90. Command to add group in AD? | |
10 | 10 | ||
11 | - | Dear [Manager's Name], | |
11 | + | Answer: dsadd | |
12 | 12 | ||
13 | - | I’m Ravi Kumar from the IT Support Team. I’m writing to escalate ticket INC123456, which has been pending resolution for the past 3 days. | |
13 | + | Q91. Register DHCP server in AD? | |
14 | 14 | ||
15 | - | Issue Summary: | |
15 | + | Answer: DHCP Authorization | |
16 | 16 | ||
17 | - | User unable to connect to the internal network from location XYZ. | |
17 | + | Q92. Rakesh can't save despite free space? | |
18 | 18 | ||
19 | - | Ticket was assigned to [Network Engineer’s Name] on [date]. | |
19 | + | Answer: Quota management | |
20 | 20 | ||
21 | - | Follow-up emails sent, but there has been no response or update so far. | |
21 | + | Q93. Tool for quick view of CPU, Memory, Disk, Network? | |
22 | 22 | ||
23 | + | Answer: Resource Monitor | |
23 | 24 | ||
24 | - | As this issue is affecting the user’s daily work and the response has been delayed, I kindly request your intervention to help move this forward. | |
25 | + | Q94. Not part of Active Directory structure? | |
25 | 26 | ||
26 | - | Please let me know if any further information is needed from my side. | |
27 | + | Answer: Group Policy | |
27 | 28 | ||
28 | - | Best regards, | |
29 | - | Ravi Kumar | |
30 | - | IT Support Executive | |
31 | - | IT Support Team | |
29 | + | Q95. Can you prevent GPO from applying to some objects in OU? | |
32 | 30 | ||
31 | + | Answer: TRUE | |
33 | 32 | ||
34 | - | --- | |
33 | + | Q96. Scripting language used in PowerShell? | |
35 | 34 | ||
36 | - | Let me know if you'd like to add the ticket system link or logs. | |
35 | + | Answer: PowerShell Scripting Language | |
36 | + | ||
37 | + | Q97. Process used by DHCP to assign IP? | |
38 | + | ||
39 | + | Answer: DORA | |
40 | + | ||
41 | + | Q98. Create 3TB volume on 4TB disk? | |
42 | + | ||
43 | + | Answer: Convert the disk to a GPT disk | |
44 | + | ||
45 | + | Q99. Set unrestricted execution policy in PowerShell? | |
46 | + | ||
47 | + | Answer: Set-ExecutionPolicy Unrestricted | |
48 | + | ||
49 | + | Q86. Server hosting partial attribute set? | |
50 | + | ||
51 | + | Answer: Global Catalog | |
52 | + | ||
53 | + | Q64. Ensure rjp.com resolves stellacon.com? | |
54 | + | ||
55 | + | Answer: Configure Conditional forwarding on the rjp.com DNS server for stellacon.com | |
56 | + | ||
57 | + | Q65. RAID with high write speed? | |
58 | + | ||
59 | + | Answer: RAID0 | |
60 | + | ||
61 | + | Q66. Required to activate genuine Windows copy? | |
62 | + | ||
63 | + | Answer: Windows product key | |
64 | + | ||
65 | + | Q67. Convert object properties into CSV objects? | |
66 | + | ||
67 | + | Answer: ConvertFrom-CSV | |
68 | + | ||
69 | + | Q68. GPO settings are divided into? | |
70 | + | ||
71 | + | Answer: User Configuration settings | |
72 | + | ||
73 | + | Q69. Not required to create a user account? | |
74 | + | ||
75 | + | Answer: Address | |
76 | + | ||
77 | + | Q70. Is Group Policy responsible for disk space error? | |
78 | + | ||
79 | + | Answer: FALSE | |
80 | + | ||
81 | + | Q71. Create 3TB volume with fault tolerance? | |
82 | + | ||
83 | + | Answer: Parity Space | |
84 | + | ||
85 | + | Q72. Command to add user in ADDS? | |
86 | + | ||
87 | + | Answer: dsadd | |
88 | + | ||
89 | + | Q73. Default port for LDAP? | |
90 | + | ||
91 | + | Answer: 389 | |
92 | + | ||
93 | + | Q74. Fix distribution group can't access printer? | |
94 | + | ||
95 | + | Answer: Change the group type to a Security group | |
96 | + | ||
97 | + | Q38. Command to get child items in PowerShell? | |
98 | + | ||
99 | + | Answer: Get-ChildItem | |
100 | + | ||
101 | + | Q39. Windows PowerShell is a? | |
102 | + | ||
103 | + | Answer: Both A and B | |
104 | + | ||
105 | + | Q40. Windows desktop documents are represented by? | |
106 | + | ||
107 | + | Answer: Icon | |
108 | + | ||
109 | + | Q41. Most reliable DHCP configuration? | |
110 | + | ||
111 | + | Answer: DHCP failover | |
112 | + | ||
113 | + | Q42. Can you create 3TB volume on 4TB with parity? | |
114 | + | ||
115 | + | Answer: Parity Space | |
116 | + | ||
117 | + | Q43. Not discovered during Active Directory User Discovery? | |
118 | + | ||
119 | + | Answer: User accounts added in a group | |
120 | + | ||
121 | + | Q44. Active Directory database file name? | |
122 | + | ||
123 | + | Answer: NTDS.dit | |
124 | + | ||
125 | + | Q45. Tool installed with ADDS role? | |
126 | + | ||
127 | + | Answer: All of the options | |
128 | + | ||
129 | + | Q46. Utility to monitor CPU, Memory, Disk, Network? | |
130 | + | ||
131 | + | Answer: Performance Monitor | |
132 | + | ||
133 | + | Q47. Restore AD after hard disk failure requires? | |
134 | + | ||
135 | + | Answer: A valid system state backup from the server | |
136 | + | ||
137 | + | Q48. Default group policy refresh time? | |
138 | + | ||
139 | + | Answer: 90 minutes | |
140 | + | ||
141 | + | Q49. What shrinks file size to save storage? | |
142 | + | ||
143 | + | Answer: Compression | |
144 | + | ||
145 | + | Q50. Command to add routes? | |
146 | + | ||
147 | + | Answer: Route add Source IP *** Mask **** gateway | |
148 | + | ||
149 | + | Q51. IIS tool to simulate multiple browsers? | |
150 | + | ||
151 | + | Answer: Web Application Stress Tool | |
152 | + | ||
153 | + | Q52. DHCP port from server side? | |
154 | + | ||
155 | + | Answer: 67 | |
156 | + | ||
157 | + | Q53. How many group types in Active Directory? | |
158 | + | ||
159 | + | Answer: 2 | |
160 | + | ||
161 | + | Q54. MBR disk is created when disk is created? | |
162 | + | ||
163 | + | Answer: FALSE | |
164 | + | ||
165 | + | Q55. Global Catalog port number? | |
166 | + | ||
167 | + | Answer: 3268 | |
168 | + | ||
169 | + | Q56. Rakesh can't save files due to? | |
170 | + | ||
171 | + | Answer: Quota management | |
172 | + | ||
173 | + | Q57. Same scenario - Rakesh can't save files? | |
174 | + | ||
175 | + | Answer: Quota management | |
176 | + | ||
177 | + | Q58. What is PowerShell scripting? | |
178 | + | ||
179 | + | Answer: All of the above | |
180 | + | ||
181 | + | Q59. Group Policy settings are divided into? | |
182 | + | ||
183 | + | Answer: User Configuration settings | |
184 | + | ||
185 | + | Q60. DSRM stands for? | |
186 | + | ||
187 | + | Answer: Directory Service Restore Mode | |
188 | + | ||
189 | + | Q61. Minimum RAM to install Windows Server 2016? | |
190 | + | ||
191 | + | Answer: 512MB | |
192 | + | ||
193 | + | Q62. Exclude IP from DHCP configuration? | |
194 | + | ||
195 | + | Answer: DHCP Exclusion | |
196 | + | ||
197 | + | Q21. Sales OU GPO cannot override the Salessite GPO. What do you do? | |
198 | + | ||
199 | + | Answer: On the GPO, set the Enforce setting | |
200 | + | ||
201 | + | Q22. Joining a workstation to a domain creates a ___ object in Active Directory | |
202 | + | ||
203 | + | Answer: Computer | |
204 | + | ||
205 | + | Q23. You can reserve an IP address in DHCP against | |
206 | + | ||
207 | + | Answer: MAC Address | |
208 | + | ||
209 | + | Q24. You need to create fault-tolerant storage and maximize capacity on 3 disks. | |
210 | + | ||
211 | + | Answer: Parity Space | |
212 | + | ||
213 | + | Q25. GPT stands for | |
214 | + | Answer: GUID Partition Table | |
215 | + | ||
216 | + | Q26. PowerShell cmdlet to view installed roles/services? | |
217 | + | ||
218 | + | Answer: Get-WindowsFeature | |
219 | + | ||
220 | + | Q27. Command to refresh GPO manually? | |
221 | + | ||
222 | + | Answer: gpupdate /force | |
223 | + | ||
224 | + | Q28. FSRM task to schedule expired files report? | |
225 | + | ||
226 | + | Answer: File management tasks | |
227 | + | ||
228 | + | Q29. Correct order of GPO deployment? | |
229 | + | ||
230 | + | Answer: LSDOU | |
231 | + | ||
232 | + | Q30. Filesystem is used to control how data is stored and retrieved | |
233 | + | ||
234 | + | Answer: TRUE | |
235 | + | ||
236 | + | Q31. Utility that removes fragments and optimizes disk space? | |
237 | + | ||
238 | + | Answer: Disk Defragmenter | |
239 | + | ||
240 | + | Q32. How many partitions can be created in GPT? | |
241 | + | ||
242 | + | Answer: 128 | |
243 | + | ||
244 | + | Q33. Group with highest privilege in Active Directory? | |
245 | + | ||
246 | + | Answer: Enterprise Admins | |
247 | + | ||
248 | + | Q34. See what users are currently connected to a server? | |
249 | + | ||
250 | + | Answer: Task Manager | |
251 | + | ||
252 | + | Q35. Which of the following is not a true statement? | |
253 | + | ||
254 | + | Answer: Tree is the hierarchical structure of Forest | |
255 | + | ||
256 | + | Q36. Fix App1 display issue on high DPI display? | |
257 | + | ||
258 | + | Answer: Modify the Compatibility settings of App1 | |
259 | + | ||
260 | + | Point out the wrong statement. | |
261 | + | ||
262 | + | Answer: Get-Content delete content from a file | |
263 | + | ||
264 | + | Q2. What is the default lease in a DHCP scope? | |
265 | + | ||
266 | + | Answer: 8 days | |
267 | + | ||
268 | + | Q3. Which port is used by DHCP client? | |
269 | + | ||
270 | + | Answer: 68 | |
271 | + | ||
272 | + | Q4. What is the name of protocol which manage Active Directory database? | |
273 | + | ||
274 | + | Answer: LDAP | |
275 | + | ||
276 | + | Q5. What do domain controllers do? | |
277 | + | ||
278 | + | Answer: Store the database, maintain the policies and provide the authentication of domain logons. | |
279 | + | ||
280 | + | Q6. Command to open Group policy management Console. | |
281 | + | ||
282 | + | Answer: GPMC.msc | |
283 | + | ||
284 | + | Q7. What do domain controllers do? | |
285 | + | ||
286 | + | Answer: Store the database, maintain the policies and provide the authentication of domain logons. | |
287 | + | ||
288 | + | Q8. Which one of the following is not an Active Directory object? | |
289 | + | ||
290 | + | Answer: TV | |
291 | + | ||
292 | + | Q9. Which one is not the valid file level permission? | |
293 | + | ||
294 | + | Answer: List folder contents | |
295 | + | ||
296 | + | Q10. Point out the wrong statement. | |
297 | + | ||
298 | + | Answer: Limit-EventLog is used to limit the size of the event log | |
299 | + | ||
300 | + | Q11. What is the shortcut command to open Active Directory Users and Computers? | |
301 | + | ||
302 | + | Answer: dsa.msc | |
303 | + | ||
304 | + | Q12. In PowerShell ISE, ISE stands for? | |
305 | + | ||
306 | + | Answer: Integrated Scripting Environment | |
37 | 307 |
jellybean revised this gist . Go to revision
1 file changed, 13 insertions, 37 deletions
random.txt
@@ -1,44 +1,29 @@ | |||
1 | - | Sure! Here's a clear, polite, and professional email describing the step-by-step installation procedure for Google Chrome — written in simple English and following your preferred 3-part format (intro – steps – wrap-up): | |
1 | + | Here's a simple and professional escalation email you can send using your preferred 3-part structure — polite intro, escalation details, and wrap-up. The tone is formal but easy to read: | |
2 | 2 | ||
3 | 3 | ||
4 | 4 | --- | |
5 | 5 | ||
6 | - | Subject: Steps to Install Google Chrome on Windows | |
6 | + | Subject: Escalation: Pending Response on Ticket INC123456 – Network Issue | |
7 | 7 | ||
8 | - | To: [user@example.com] | |
8 | + | To: network.manager@example.com | |
9 | + | CC: teamlead@example.com, network.engineer@example.com | |
9 | 10 | ||
10 | - | Dear [User's Name], | |
11 | + | Dear [Manager's Name], | |
11 | 12 | ||
12 | - | I’m Ravi Kumar from the IT Support Team. As requested, please find below the steps to install Google Chrome on your Windows system. | |
13 | + | I’m Ravi Kumar from the IT Support Team. I’m writing to escalate ticket INC123456, which has been pending resolution for the past 3 days. | |
13 | 14 | ||
15 | + | Issue Summary: | |
14 | 16 | ||
15 | - | --- | |
16 | - | ||
17 | - | Steps to Install Google Chrome: | |
18 | - | ||
19 | - | 1. Open any web browser (e.g., Edge or Internet Explorer). | |
20 | - | ||
21 | - | ||
22 | - | 2. Go to the official Chrome website: https://www.google.com/chrome | |
23 | - | ||
24 | - | ||
25 | - | 3. Click on "Download Chrome". | |
26 | - | ||
27 | - | ||
28 | - | 4. Once the setup file is downloaded, double-click on it to begin the installation. | |
29 | - | ||
30 | - | ||
31 | - | 5. Follow the on-screen instructions and wait for the installation to complete. | |
17 | + | User unable to connect to the internal network from location XYZ. | |
32 | 18 | ||
19 | + | Ticket was assigned to [Network Engineer’s Name] on [date]. | |
33 | 20 | ||
34 | - | 6. After installation, Chrome will open automatically. You can now start using it. | |
21 | + | Follow-up emails sent, but there has been no response or update so far. | |
35 | 22 | ||
36 | 23 | ||
24 | + | As this issue is affecting the user’s daily work and the response has been delayed, I kindly request your intervention to help move this forward. | |
37 | 25 | ||
38 | - | ||
39 | - | --- | |
40 | - | ||
41 | - | If you face any issues during installation, feel free to reply to this email. I’ll be happy to assist further. | |
26 | + | Please let me know if any further information is needed from my side. | |
42 | 27 | ||
43 | 28 | Best regards, | |
44 | 29 | Ravi Kumar | |
@@ -48,14 +33,5 @@ IT Support Team | |||
48 | 33 | ||
49 | 34 | --- | |
50 | 35 | ||
51 | - | Let me know if you want the steps for another software (like MS Teams, Zoom, or VPN tools) or for Mac/Linux instead. | |
52 | - | ||
53 | - | ||
54 | - | --- | |
55 | - | ||
56 | - | Let me know if you'd like a version for escalation to L3, network, or server team instead. | |
57 | - | ||
58 | - | --- | |
59 | - | ||
60 | - | Let me know if you'd like to include more details like time zones or shift timings. | |
36 | + | Let me know if you'd like to add the ticket system link or logs. | |
61 | 37 |
jellybean revised this gist . Go to revision
1 file changed, 31 insertions, 15 deletions
random.txt
@@ -1,33 +1,44 @@ | |||
1 | - | Sure! Here's a simple and professional escalation email in your preferred 3-part format (Intro – What’s being done – Wrap up), using clear and polite English: | |
1 | + | Sure! Here's a clear, polite, and professional email describing the step-by-step installation procedure for Google Chrome — written in simple English and following your preferred 3-part format (intro – steps – wrap-up): | |
2 | 2 | ||
3 | 3 | ||
4 | 4 | --- | |
5 | 5 | ||
6 | - | Subject: Escalation Required – [Ticket ID: INC123456] – [Issue Summary] | |
6 | + | Subject: Steps to Install Google Chrome on Windows | |
7 | 7 | ||
8 | - | To: l2support@example.com | |
9 | - | CC: teamlead@example.com | |
8 | + | To: [user@example.com] | |
10 | 9 | ||
11 | - | Dear L2 Support Team, | |
10 | + | Dear [User's Name], | |
12 | 11 | ||
13 | - | I’m Ravi Kumar from the IT Support Team (L1). I’m escalating the following ticket, as it requires action beyond L1 scope. | |
12 | + | I’m Ravi Kumar from the IT Support Team. As requested, please find below the steps to install Google Chrome on your Windows system. | |
14 | 13 | ||
15 | - | Ticket ID: INC123456 | |
16 | - | Issue: User is unable to sync files to OneDrive – error: “Access Denied” | |
17 | - | Actions Taken: | |
18 | 14 | ||
19 | - | Verified user credentials and login | |
15 | + | --- | |
16 | + | ||
17 | + | Steps to Install Google Chrome: | |
18 | + | ||
19 | + | 1. Open any web browser (e.g., Edge or Internet Explorer). | |
20 | + | ||
21 | + | ||
22 | + | 2. Go to the official Chrome website: https://www.google.com/chrome | |
23 | + | ||
24 | + | ||
25 | + | 3. Click on "Download Chrome". | |
26 | + | ||
27 | + | ||
28 | + | 4. Once the setup file is downloaded, double-click on it to begin the installation. | |
20 | 29 | ||
21 | - | Checked local system permissions | |
22 | 30 | ||
23 | - | Reinstalled OneDrive client | |
31 | + | 5. Follow the on-screen instructions and wait for the installation to complete. | |
24 | 32 | ||
25 | - | Issue still persists | |
26 | 33 | ||
34 | + | 6. After installation, Chrome will open automatically. You can now start using it. | |
27 | 35 | ||
28 | - | As further troubleshooting may involve backend or policy-level checks, request you to kindly take this forward. All logs and notes have been updated in the ticket. | |
29 | 36 | ||
30 | - | Please feel free to reach out if anything else is needed from my side. | |
37 | + | ||
38 | + | ||
39 | + | --- | |
40 | + | ||
41 | + | If you face any issues during installation, feel free to reply to this email. I’ll be happy to assist further. | |
31 | 42 | ||
32 | 43 | Best regards, | |
33 | 44 | Ravi Kumar | |
@@ -35,6 +46,11 @@ IT Support Executive | |||
35 | 46 | IT Support Team | |
36 | 47 | ||
37 | 48 | ||
49 | + | --- | |
50 | + | ||
51 | + | Let me know if you want the steps for another software (like MS Teams, Zoom, or VPN tools) or for Mac/Linux instead. | |
52 | + | ||
53 | + | ||
38 | 54 | --- | |
39 | 55 | ||
40 | 56 | Let me know if you'd like a version for escalation to L3, network, or server team instead. |
jellybean revised this gist . Go to revision
1 file changed, 19 insertions, 14 deletions
random.txt
@@ -1,32 +1,33 @@ | |||
1 | - | Here’s a simple and professional email you can send to your colleague at the end of your shift, to hand over a ticket with clear instructions — written in your preferred 3-part format (intro, status, closing): | |
1 | + | Sure! Here's a simple and professional escalation email in your preferred 3-part format (Intro – What’s being done – Wrap up), using clear and polite English: | |
2 | 2 | ||
3 | 3 | ||
4 | 4 | --- | |
5 | 5 | ||
6 | - | Subject: Ticket Handover – [Ticket ID/Subject] | |
6 | + | Subject: Escalation Required – [Ticket ID: INC123456] – [Issue Summary] | |
7 | 7 | ||
8 | - | To: [colleague@example.com] | |
9 | - | CC: [teamlead@example.com] (optional) | |
8 | + | To: l2support@example.com | |
9 | + | CC: teamlead@example.com | |
10 | 10 | ||
11 | - | Dear [Colleague's Name], | |
11 | + | Dear L2 Support Team, | |
12 | 12 | ||
13 | - | I’m handing over the below ticket to you as my shift is ending. | |
13 | + | I’m Ravi Kumar from the IT Support Team (L1). I’m escalating the following ticket, as it requires action beyond L1 scope. | |
14 | 14 | ||
15 | 15 | Ticket ID: INC123456 | |
16 | - | Issue: User unable to access the HR portal | |
17 | - | User: Anjali Sharma | |
18 | - | Status: | |
16 | + | Issue: User is unable to sync files to OneDrive – error: “Access Denied” | |
17 | + | Actions Taken: | |
19 | 18 | ||
20 | - | Troubleshooting done: Cleared cache and browser history | |
19 | + | Verified user credentials and login | |
21 | 20 | ||
22 | - | Checked access permissions – user does not have required role | |
21 | + | Checked local system permissions | |
23 | 22 | ||
24 | - | Requested approval from her manager – pending response | |
23 | + | Reinstalled OneDrive client | |
25 | 24 | ||
25 | + | Issue still persists | |
26 | 26 | ||
27 | - | Please follow up with the user or their manager once the approval is received and grant access accordingly. Notes have been updated in the ticket. | |
28 | 27 | ||
29 | - | Let me know if you need anything from my side. | |
28 | + | As further troubleshooting may involve backend or policy-level checks, request you to kindly take this forward. All logs and notes have been updated in the ticket. | |
29 | + | ||
30 | + | Please feel free to reach out if anything else is needed from my side. | |
30 | 31 | ||
31 | 32 | Best regards, | |
32 | 33 | Ravi Kumar | |
@@ -34,6 +35,10 @@ IT Support Executive | |||
34 | 35 | IT Support Team | |
35 | 36 | ||
36 | 37 | ||
38 | + | --- | |
39 | + | ||
40 | + | Let me know if you'd like a version for escalation to L3, network, or server team instead. | |
41 | + | ||
37 | 42 | --- | |
38 | 43 | ||
39 | 44 | Let me know if you'd like to include more details like time zones or shift timings. |
jellybean revised this gist . Go to revision
1 file changed, 21 insertions, 8 deletions
random.txt
@@ -1,19 +1,32 @@ | |||
1 | - | Sure! Here's the email with a realistic scenario, written in simple, clear English and following your preferred format: | |
1 | + | Here’s a simple and professional email you can send to your colleague at the end of your shift, to hand over a ticket with clear instructions — written in your preferred 3-part format (intro, status, closing): | |
2 | 2 | ||
3 | 3 | ||
4 | 4 | --- | |
5 | 5 | ||
6 | - | Subject: Approval Needed to Grant Admin Access | |
6 | + | Subject: Ticket Handover – [Ticket ID/Subject] | |
7 | 7 | ||
8 | - | To: anjali.sharma@example.com | |
8 | + | To: [colleague@example.com] | |
9 | + | CC: [teamlead@example.com] (optional) | |
9 | 10 | ||
10 | - | Dear Anjali, | |
11 | + | Dear [Colleague's Name], | |
11 | 12 | ||
12 | - | I’m Ravi Kumar from the IT Support Team. I'm writing regarding your request to grant admin access to the HR portal. | |
13 | + | I’m handing over the below ticket to you as my shift is ending. | |
13 | 14 | ||
14 | - | Please note that admin access can only be provided after approval from your manager or department head. Kindly share the approval email with us, and we’ll proceed right away. | |
15 | + | Ticket ID: INC123456 | |
16 | + | Issue: User unable to access the HR portal | |
17 | + | User: Anjali Sharma | |
18 | + | Status: | |
15 | 19 | ||
16 | - | Let me know if you need help with anything else. | |
20 | + | Troubleshooting done: Cleared cache and browser history | |
21 | + | ||
22 | + | Checked access permissions – user does not have required role | |
23 | + | ||
24 | + | Requested approval from her manager – pending response | |
25 | + | ||
26 | + | ||
27 | + | Please follow up with the user or their manager once the approval is received and grant access accordingly. Notes have been updated in the ticket. | |
28 | + | ||
29 | + | Let me know if you need anything from my side. | |
17 | 30 | ||
18 | 31 | Best regards, | |
19 | 32 | Ravi Kumar | |
@@ -23,5 +36,5 @@ IT Support Team | |||
23 | 36 | ||
24 | 37 | --- | |
25 | 38 | ||
26 | - | Let me know if you'd like a different scenario (e.g., access to shared folder, software installation, network change, etc.) — happy to provide! | |
39 | + | Let me know if you'd like to include more details like time zones or shift timings. | |
27 | 40 |
jellybean revised this gist . Go to revision
1 file changed, 12 insertions, 31 deletions
random.txt
@@ -1,46 +1,27 @@ | |||
1 | - | Perfect! Thanks for clarifying. Here's the email in the 3-part structure you mentioned: | |
1 | + | Sure! Here's the email with a realistic scenario, written in simple, clear English and following your preferred format: | |
2 | 2 | ||
3 | 3 | ||
4 | 4 | --- | |
5 | 5 | ||
6 | - | Subject: Instructions to Reset Your Password | |
6 | + | Subject: Approval Needed to Grant Admin Access | |
7 | 7 | ||
8 | - | To: [user@example.com] | |
8 | + | To: anjali.sharma@example.com | |
9 | 9 | ||
10 | - | Dear [User's Name], | |
10 | + | Dear Anjali, | |
11 | 11 | ||
12 | - | Introduction | |
13 | - | Hope you're doing well. I understand you’re facing an issue with logging in and would like to reset your password. | |
12 | + | I’m Ravi Kumar from the IT Support Team. I'm writing regarding your request to grant admin access to the HR portal. | |
14 | 13 | ||
15 | - | What to Do | |
16 | - | You can reset the password yourself by following these simple steps: | |
14 | + | Please note that admin access can only be provided after approval from your manager or department head. Kindly share the approval email with us, and we’ll proceed right away. | |
17 | 15 | ||
18 | - | 1. Visit the login page of the application. | |
16 | + | Let me know if you need help with anything else. | |
19 | 17 | ||
20 | - | ||
21 | - | 2. Click on “Forgot Password” or “Reset Password.” | |
22 | - | ||
23 | - | ||
24 | - | 3. Enter your registered email ID or username. | |
25 | - | ||
26 | - | ||
27 | - | 4. You will receive a password reset link on your email. | |
28 | - | ||
29 | - | ||
30 | - | 5. Open the link and follow the instructions to create a new password. | |
31 | - | ||
32 | - | ||
33 | - | ||
34 | - | Closing | |
35 | - | If you do not receive the reset email or face any trouble during the process, please reply to this mail. I’ll be happy to assist you further. | |
36 | - | ||
37 | - | Kind regards, | |
38 | - | [Your Full Name] | |
39 | - | [Your Designation] | |
40 | - | [Support Team Name] | |
18 | + | Best regards, | |
19 | + | Ravi Kumar | |
20 | + | IT Support Executive | |
21 | + | IT Support Team | |
41 | 22 | ||
42 | 23 | ||
43 | 24 | --- | |
44 | 25 | ||
45 | - | Let me know if you'd like this tailored for a specific system (like Office 365, Active Directory, etc.) or in a slightly less formal tone. | |
26 | + | Let me know if you'd like a different scenario (e.g., access to shared folder, software installation, network change, etc.) — happy to provide! | |
46 | 27 |
jellybean revised this gist . Go to revision
1 file changed, 40 insertions, 8 deletions
random.txt
@@ -1,14 +1,46 @@ | |||
1 | - | Dear John, | |
1 | + | Perfect! Thanks for clarifying. Here's the email in the 3-part structure you mentioned: | |
2 | 2 | ||
3 | - | Thank you for your email. | |
4 | 3 | ||
5 | - | We checked your request about installing the XYZ software. Our team supports only login and access issues for internal applications. Installing software is not handled by us. | |
4 | + | --- | |
6 | 5 | ||
7 | - | I have added the Desktop Support Team in CC. They are the right team to help you with this request. | |
6 | + | Subject: Instructions to Reset Your Password | |
8 | 7 | ||
9 | - | If you need help with login or access-related issues, feel free to reach out to us. | |
8 | + | To: [user@example.com] | |
10 | 9 | ||
11 | - | Best regards, | |
10 | + | Dear [User's Name], | |
11 | + | ||
12 | + | Introduction | |
13 | + | Hope you're doing well. I understand you’re facing an issue with logging in and would like to reset your password. | |
14 | + | ||
15 | + | What to Do | |
16 | + | You can reset the password yourself by following these simple steps: | |
17 | + | ||
18 | + | 1. Visit the login page of the application. | |
19 | + | ||
20 | + | ||
21 | + | 2. Click on “Forgot Password” or “Reset Password.” | |
22 | + | ||
23 | + | ||
24 | + | 3. Enter your registered email ID or username. | |
25 | + | ||
26 | + | ||
27 | + | 4. You will receive a password reset link on your email. | |
28 | + | ||
29 | + | ||
30 | + | 5. Open the link and follow the instructions to create a new password. | |
31 | + | ||
32 | + | ||
33 | + | ||
34 | + | Closing | |
35 | + | If you do not receive the reset email or face any trouble during the process, please reply to this mail. I’ll be happy to assist you further. | |
36 | + | ||
37 | + | Kind regards, | |
12 | 38 | [Your Full Name] | |
13 | - | [Your Job Title] | |
14 | - | Application Support Team | |
39 | + | [Your Designation] | |
40 | + | [Support Team Name] | |
41 | + | ||
42 | + | ||
43 | + | --- | |
44 | + | ||
45 | + | Let me know if you'd like this tailored for a specific system (like Office 365, Active Directory, etc.) or in a slightly less formal tone. | |
46 | + |
jellybean revised this gist . Go to revision
1 file changed, 6 insertions, 26 deletions
random.txt
@@ -1,34 +1,14 @@ | |||
1 | - | Sure! Here's a complete email with a realistic, made-up scenario that sounds natural and formal in tone, using simple English: | |
2 | - | ||
3 | - | ||
4 | - | --- | |
5 | - | ||
6 | - | Scenario: A customer has asked your team (which supports software application login issues) to install a new third-party tool on their machine, which is not something your team handles. | |
7 | - | ||
8 | - | ||
9 | - | --- | |
10 | - | ||
11 | - | Subject: Request Outside Support Scope – Software Installation | |
12 | - | ||
13 | - | To: john.doe@example.com | |
14 | - | ||
15 | 1 | Dear John, | |
16 | 2 | ||
17 | - | Thank you for contacting us. | |
3 | + | Thank you for your email. | |
18 | 4 | ||
19 | - | We’ve reviewed your request regarding the installation of XYZ third-party software on your system. Please note that our team handles support related to login and access issues for internal applications, and software installation is not within our scope. | |
5 | + | We checked your request about installing the XYZ software. Our team supports only login and access issues for internal applications. Installing software is not handled by us. | |
20 | 6 | ||
21 | - | For assistance with software installations, we suggest reaching out to the Desktop Support Team at desktop.support@example.com. They’ll be the right team to help you with this request. | |
7 | + | I have added the Desktop Support Team in CC. They are the right team to help you with this request. | |
22 | 8 | ||
23 | - | Please let us know if you need any help with login issues or anything else related to our applications. We’re happy to assist. | |
9 | + | If you need help with login or access-related issues, feel free to reach out to us. | |
24 | 10 | ||
25 | 11 | Best regards, | |
26 | 12 | [Your Full Name] | |
27 | - | [Your Designation] | |
28 | - | Application Access Support Team | |
29 | - | ||
30 | - | ||
31 | - | --- | |
32 | - | ||
33 | - | Let me know if you want me to create a different scenario (e.g., server access, hardware request, data sharing, etc.). | |
34 | - | ||
13 | + | [Your Job Title] | |
14 | + | Application Support Team |
jellybean revised this gist . Go to revision
1 file changed, 26 insertions, 6 deletions
random.txt
@@ -1,14 +1,34 @@ | |||
1 | - | Dear [User's Name], | |
1 | + | Sure! Here's a complete email with a realistic, made-up scenario that sounds natural and formal in tone, using simple English: | |
2 | 2 | ||
3 | - | Thank you for your email. | |
4 | 3 | ||
5 | - | I would like to inform you that our team supports only Application X. Since your request is related to Application Y, it has reached us by mistake. | |
4 | + | --- | |
6 | 5 | ||
7 | - | I have now forwarded your email to the Application Y Support Team (marked in CC), who will assist you further. | |
6 | + | Scenario: A customer has asked your team (which supports software application login issues) to install a new third-party tool on their machine, which is not something your team handles. | |
8 | 7 | ||
9 | - | If you need help with anything related to Application X, please feel free to contact us. | |
8 | + | ||
9 | + | --- | |
10 | + | ||
11 | + | Subject: Request Outside Support Scope – Software Installation | |
12 | + | ||
13 | + | To: john.doe@example.com | |
14 | + | ||
15 | + | Dear John, | |
16 | + | ||
17 | + | Thank you for contacting us. | |
18 | + | ||
19 | + | We’ve reviewed your request regarding the installation of XYZ third-party software on your system. Please note that our team handles support related to login and access issues for internal applications, and software installation is not within our scope. | |
20 | + | ||
21 | + | For assistance with software installations, we suggest reaching out to the Desktop Support Team at desktop.support@example.com. They’ll be the right team to help you with this request. | |
22 | + | ||
23 | + | Please let us know if you need any help with login issues or anything else related to our applications. We’re happy to assist. | |
10 | 24 | ||
11 | 25 | Best regards, | |
12 | 26 | [Your Full Name] | |
13 | 27 | [Your Designation] | |
14 | - | [Team Name] | |
28 | + | Application Access Support Team | |
29 | + | ||
30 | + | ||
31 | + | --- | |
32 | + | ||
33 | + | Let me know if you want me to create a different scenario (e.g., server access, hardware request, data sharing, etc.). | |
34 | + |
jellybean revised this gist . Go to revision
1 file changed, 14 insertions, 1 deletion
random.txt
@@ -1 +1,14 @@ | |||
1 | - | asdfg | |
1 | + | Dear [User's Name], | |
2 | + | ||
3 | + | Thank you for your email. | |
4 | + | ||
5 | + | I would like to inform you that our team supports only Application X. Since your request is related to Application Y, it has reached us by mistake. | |
6 | + | ||
7 | + | I have now forwarded your email to the Application Y Support Team (marked in CC), who will assist you further. | |
8 | + | ||
9 | + | If you need help with anything related to Application X, please feel free to contact us. | |
10 | + | ||
11 | + | Best regards, | |
12 | + | [Your Full Name] | |
13 | + | [Your Designation] | |
14 | + | [Team Name] |